What people have said

Here are just some of more than 500 companies and organisations that have been represented at our web writing courses, or for whom we have carried out bespoke courses:

'The course was fantastic. The feedback from staff was incredibly positive. Many staff said they had not felt confident writing for the website, prior to the training and they really appreciated the opportunity to develop their skills. Some staff went back to their desk after a full day of training and immediately rewrote their web pages to make them clearer!'

Belinda Purcell, Project Officer, Mid Sussex District Council.


'The course was brilliant. Everybody appreciated it and found it very useful. And we’ve just won the Crystal Mark. We rewrote some of our hardest-to-read pages to make them clearer. Now we’re just getting everybody else on board to put good web writing into practice.'

Liz Maule, Website Content Coordinator, Cherwell District Council


'Just wanted to say thanks for the superb course.  It was exactly what we required.  Everyone gained from it and enjoyed the experience.  The continued improvement in copy from our authors is plain to see.  Thanks too for keeping an eye on the new site and supplying us with useful comments which will help us take it to the next stage.'

Bruce Taylor, IS Project Co-ordinator, Trading Standards Institute


'I think you have done a brilliant job for the BBA.'

Hanne Christensen, Web Manager, British Bankers' Association


'Feedback about the course that you and Malcolm delivered for us has been unanimously positive and enthusiastic. The tremendous difference that attending the course has made is evident in the quality of first drafts and in a new willingness to take on board our comments. In other contexts, such as drafting print articles, we've also noticed a positive impact. Authors have tightened up their writing and clearly are now thinking more about their readers than before.'

John Rieger, Content editor (web), Solicitors Regulation Authority


'I've had some excellent feedback from everyone. Apparently the team were still talking about the course content in the taxi and came up with a strategy for implementing those ideas while delayed at the airport. An outstanding achievement!'

Helen Baker, R&D Customer Solutions Manager, Sage (UK) Ltd


'The course exceeded my expectations. Hardly anything was not of direct relevance. It will give our whole team a great common platform on which to build.'

Nigel Pate, Manager, Internal Communications, HSBC Bank.


'The course on "writing and editing for the web" inspired us to train all BSI web editors globally in a similar way. The tutors granted us a three-year copyright licence to help us do so.'

Punit Shah, Group eBusiness Manager, Corporate Marketing, BSI Group.


'SITA marketing staff from many different parts of the world have benefited from attending in-house courses on 'writing and editing for the web'. Our website is now much more reader-friendly and we are continuously putting into practice what we have learnt.'

Ruth Hoskins, Online Communications Manager, SITA.


'One of the most useful training days I have done in recent years; very relevant to my day to day life and appreciated the personalised attention.' JOF

Malcolm has lovely style, bags of information to give and obviously has loads of experience - would recommend!


Good combination of theory and practical information.


I actually feel quite enthusiastic about the daunting task ahead!


Thank you so much for delivering such an interesting and useful course. It is reassuring to hear that the ideas of my project team are moving in the right direction.


Enjoyed the course. I'm a bit of a novice to web writing and this course has really made me think about the structure and content of what to write. Useful in taking forward ideas to change our intranets and making it more dynamic.


The content was spot on and met my needs. I think the exercises were also useful. I would definitely recommend the course!


The course far exceed my expectations I learned lots of new tips that I'm sure will have an instant impact on my web (and general) writing skills. Well worth the journey from Aberdeen!


This is fantastic - exceeded my expectations.


The course was great. It more than met my expectations. The content was ideal for my needs and will enable me to produce better content.


Course met all of my objectives. My confidence was increased and I have learnt so much so much (knowledge/skills) and I can't wait to put it into action!


Excellent. It has given me a lot of food for thought! Very engaging presentations. Increased my understanding of the difference between print and online media, and has encouraged me to sharpen up our guidelines. I found the practical exercises really useful and has opened my eyes to the amount of waffle that goes into our current online content.


Many useful points, this course is very practical and also good for building up knowledge about writing style, usability and accessibility. Thought the day was really effective and I appreciated the way our individual needs were identified (through pre-course questionnaire) and brought into the day, to keep my focus on my exact reasons for being here.


Interesting and informative course delivered by a knowledgeable and experienced presenter. Good mix of participants.


‘Very enjoyable, lots to take in. Wish it had been longer! Was recommended by a colleague - will be recommending it to others. Thanks!’ EJ (26/8)


‘Course, tutors + content very good, course met my aims. Venue catering very good, as were course administration by the CiB.’ HB (26/8)


‘Will use the tips - valuable course.’ SH (26/8)


‘I enjoyed the course and have picked up several theories + tips.’ SW (26/8)


‘The course was useful - there was lots of useful information - struck the right balance between teaching / interaction.’ CP (26/8)


The content was exactly what I was expecting and I will take away some helpful tips and ideas. JB (26/8)


I found the course really interesting and useful and will definitely put into practice what I learnt. HB


With an effort having been made to focus specifically on areas relevant to our business - I felt I got more out of it than most other courses. JC


I didn’t lose interest … a very well taught and interesting course. MM


'I only did the course yesterday and have applied my new knowledge already!'


'Very good – informative, up-to-date, challenges existing procedures. Best communications course I’ve attended.'


'Very good and professional, I can’t wait to go out and put some ideas into practice!'


'I have really enjoyed the course and I now have a structure to carry out writing online.'


'A lot of good information that was expertly presented.'


'The trainers were both superb and I particularly like the way they supported their teaching with solid research findings.'


'The course was run in-house and was very professionally led. All the key web writing communication principles were covered, along with lots of worthwhile hints and tips.'


'I thoroughly enjoyed the workshop. It had been a while since I'd attended a hands-on workshop, but the experience was refreshing. I learned lots, particularly via the practical exercises and by reviewing the various sample websites.'


'Well researched, good level of practical work.'


'A very well thought-out workshop.'


'I found the course most helpful – full of practical suggestions.'


'Very good, Malcolm was incredibly knowledgeable about design, it was great to hear him talk about it.'


'Now I must rework the whole of our website but where do I start first?!'


'We're already putting some of the points into practice and everyone seems to feel they benefitted from the course.'


After a bespoke course for AXA Sun Life the Intranet Manager said:

'It was extremely useful and left me with some very clear thoughts on how I could apply the guidelines provided. By giving people from internal communications, IT and training backgrounds the chance to hear each other's comments, it also brought home the need to understand each other's requirements which was very valuable. All in all, an excellent result!'

Writing For The Web
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