So what do you need to include in terms and conditions? This will vary from business to business but here are some important ones:
- privacy, email address use and data protection - you can list the essential information you need to retain
- copyright issues - redistribution or reproduction, protection of intellectual property
- customer service and complaint procedure
- refunds/returns/delivery problems and recognition of distance selling regulations
- transaction security, use of ‘cookies’
- money transaction problems
- website errors - we all make mistakes, this explains how we manage them
- website disclaimer - states the limitations of your liability for the use of your website
- website accessibility - advisory, how you have made your website accessible to all users
Next: Creating a positive impression
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